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Careers

Perfect Circuit is the go-to nexus for everything related to synthesizers, electronic music production, pro audio equipment and more—with a particular focus towards boutique and high-end devices. On the scene for more than a decade, our mission is to provide stellar products at competitive prices while simultaneously facilitating an environment where our customers can delve deeper into their craft.

Our industry-leading customer service and technological expediency reflects our aims to make every experience memorable, provide a wealth of extra-curricular information, and aid our customers in channeling their inspiration. Whether a hobbyist or professional, we are here to address any and all gear-related needs and inquiries with the utmost excellence and efficiency.

We are always looking for quality people to join our team. Please see below for our current openings.

To apply please email resume and any relevant references to careers@perfectcircuit.com

SUMMARY

We are looking for a knowledgeable part time sales associate to join our team here in Burbank for the holiday season. The ideal candidate will have a deep understanding of music technology and a passion for imparting that knowledge to customers in an approachable and helpful way. Opportunities for continued employment may be offered at the end of the holiday season.

WHAT YOU’LL BE DOING

  • Develop and maintain customer relationships
  • Keep up to date with new product releases and industry news
  • Arrange store products & keep sales floor presentable

WHAT TO BRING

  • 2+ Years of sales experience
  • 1+ Years of experience with modular synthesis
  • Experience using hardware synthesizers & samplers
  • Experience using Pro Audio / Recording Gear
  • Proficient with DAW software & Plugins
  • Familiarity with both Mac and PC

To apply please email resume and any relevant references to careers@perfectcircuit.com

SUMMARY

We are looking for a motivated Warehouse Associate to join our team here in Burbank. The ideal candidate will have familiarity with warehouse workflows, thrive under pressure and have the ability to hit deadlines in order to exceed customer expectation. Opportunities for continued employment may be offered at the end of the holiday season.

WHAT YOU’LL BE DOING

  • Pick, pack, and ship orders
  • Assist other warehouse team members in restocking and organizing the warehouse
  • Maintain open communication with Warehouse Manager to establish priorities and set goals
  • Help evaluate and standardize procedures to improve efficiencies of the department

WHAT TO BRING

  • GED or high school diploma
  • 1+ years of shipping, receiving and operations experience
  • Proficient with computers and fulfillment technology
  • Advanced understanding of retail and E-commerce operations
  • The ability to communicate clearly and effectively
  • Familiarity with our catalog of musical hardware

To apply please email resume and any relevant references to careers@perfectcircuit.com

SUMMARY

We are looking for an enthusiastic Lead Customer Service Representative to join our team here in Burbank. The ideal candidate will have the experience and drive to provide top notch customer support and lead the customer service department. As a Lead Customer Service Representative, you will play a key role within multiple teams, and act as liaison between customers, partners, managers, and internal departments to ensure an unparalleled customer experience that always exceeds expectation.

Customer experience is fundamental to our success and you should be motivated to take initiative, provide resolution, and ensure follow through. Your enthusiasm for communicating with and helping people is part of who you are. As an ambassador for the company you strive to reinforce our values with your upbeat attitude, empathy and commitment to excellence.

WHAT YOU’LL BE DOING

  • Manage inbound calls related to product inquires, ETA’s, order tracking, quotes, placing orders and general inquiries
  • Resolve order issues: changes, corrections, expediting orders, releases, cancellations, returns, damage claims, etc.
  • Assist with with orders that need fraud verification
  • Answer all incoming messages across all selling channels
  • Assists inside sales with product related inquiries as required and coordinate proper team resources
  • Handle all customer returns, issue RMA’s, and issue refunds.
  • Proactively and independently identify problems and quickly implement appropriate solutions
  • Help resolve all customer service escalated cases
  • Ensure a high level of customer service is delivered to all customers
  • Maintain product knowledge, and a familiarity with products and catalog

WHAT TO BRING

  • High School diploma or GED Required
  • 3 + years of experience in customer service
  • Strong leadership skills
  • Basic math knowledge
  • Assist in investigation of service failures as needed to determine root cause
  • Proficient with computers and strong typing skills (45wpm minimum)
  • Enthusiasm, drive and a passion for helping people
  • Ability to continually engage team in developing best practices in the performance
  • Strong organizational skills, with the ability to multi-task
  • Understanding of retail + e-commerce operations
  • Working knowledge of the Magento e-commerce platform and experience with ERP systems is a PLUS!
  • Proficiency with pro audio gear and electronic music production tools a PLUS!

To apply please email resume and any relevant references to careers@perfectcircuit.com

SUMMARY

We are looking for a talented Magento developer to work with on an ongoing project basis. The ideal candidate will have experience developing and maintaining Magento 2.x ecommerce sites as well as developing and deploying extensions and updates.

As we are in a state of constant evolution, you will play an integral role in designing and executing improvement initiatives on the front and back end. It's imperative that you are highly motivated, have the ability to see the big picture, and thrive on contributing towards optimal customer experience and conversion.

WHAT YOU’LL BE DOING

  • Perform a mix of front-end and back-end development on our Magento 2.x site
  • Translate requirements and mockups using HTML/CSS/JS
  • Integrate third-party solutions using a range of commerce technologies
  • Review, develop and implement innovative features and functionality for tools and modules
  • Review commits for quality, security, scalability, and stability before they are deployed
  • Deliver the best technical implementations rooted in acquisition, conversion and retention

WHAT TO BRING

  • B.S. in Computer Science or equivalent; MS in CS or Engineering preferred
  • 1+ year of experience developing Magento 2.x sites
  • 4+ years experience as a Magento front-end or back-end engineer
  • Proficiency with PHP, HTML, CSS, and JavaScript
  • Familiarity with SASS, LESS, Bootstrap, Knockout.js, RequireJS, jQuery and other JS frameworks
  • Thorough functional and code level knowledge of all Magento products and all relevant eCommerce technologies
  • Strong understanding of UI, cross-browser compatibility, responsive design, general web functions and standards
  • Experience extending or customizing Magento Enterprise
  • Experience integrating Magento with other third-party systems (ERP, WHM, Logistics, APIs)

To apply please email resume and any relevant references to careers@perfectcircuit.com

WHY US?

Our mission is to empower musicians and visual artists alike with cutting edge creative tools. The ability to advance forward-thinking music and digital art based on this technology is the core of our drive. We foster an open environment where everyone has a voice and is encouraged to use it. We are creative, driven, self-starting individuals who naturally exemplify our core values, not just because it’s required

WE VALUE

  • Curiosity
  • Enthusiasm
  • Urgency
  • Brilliance
  • Expertise

PERKS

  • Paid vacation
  • Medical benefits
  • Performance-based advancement
  • Snacks and beverages
  • Open work space
  • Discounts on instruments + gear
  • Surrounded by like minded, artistic individuals!

Perfect Circuit is an equal opportunity employer. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws.

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